PRIVACY POLICY

Personal information about visitors to our website is collected only when it is knowingly and voluntarily submitted by you. For example, we may collect personal details when you:

• Make an enquiry or request information from us
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• Place an order or request a service
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• Subscribe to our updates or communications

This information is collected solely for the purpose of providing you with the services or assistance you have requested.

We are committed to ensuring that your personal information is handled in a manner that complies with all applicable Australian privacy laws. It is our intention that this Privacy Policy safeguards your personal information from being used, disclosed, or stored in any way that is inconsistent with those legal requirements.

Personal information that visitors submit to our website is used solely for the purpose for which it was provided, or for secondary purposes that are directly related to the primary purpose, unless otherwise disclosed in this Privacy Policy or at the time of collection.

We do not sell, rent, or trade personal information to third parties. Any personal details you provide are handled with strict confidentiality and used only in connection with delivering our services, improving your customer experience, or communicating with you as requested.

Copies of correspondence sent from the website, which may include personal information, are retained and stored securely. These records are kept strictly for archival, record-keeping, and back-up purposes only.

Apart from situations where you have provided consent, or where disclosure is reasonably necessary to achieve the purpose for which the information was submitted, your personal information may also be disclosed in special circumstances. These include instances where we have reason to believe that disclosure is necessary to:

• Identify, contact, or take legal action against any individual who is damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, our users, or anyone else who may be harmed by such activities; or
• Comply with applicable laws, regulations, or lawful requests from authorities.

Additionally, we may engage trusted third-party service providers to deliver goods or services on our behalf. In such cases, we may disclose your personal information to those third parties strictly for the purpose of fulfilling your request, and only to the extent necessary for them to perform their role.

We are committed to maintaining the security, integrity, and privacy of all personal information submitted through our website. To achieve this, we regularly review and update our security practices in line with current technologies and industry standards.

While we take every precaution to protect personal data, please note that no data transmission over the internet can be guaranteed to be completely secure. Nevertheless, we will take all reasonable steps to safeguard the information you transmit to us through our online products and services. Once your data is received, we apply strict procedures and security features to minimise the risk of unauthorised access, misuse, or disclosure.

Access to personal information is restricted to authorised employees and contractors who require it to perform their duties. All individuals handling such data are bound by confidentiality obligations and are required to adhere to our privacy and security policies.

Despite these safeguards, we cannot be held responsible for circumstances arising from unauthorised access to your personal information that are beyond our reasonable control.

Cookies are small data files that a website transfers to an individual’s hard drive for record-keeping and functionality purposes. They are an industry standard and are widely used across most websites, including those operated by us, to help improve the user experience.

Cookies enable us to recognise repeat visitors, support smooth navigation, and tailor the content of our website to better suit your preferences. In some cases, they may also assist us in measuring the effectiveness of advertising or monitoring website traffic patterns.

If you prefer not to allow the use of cookies, most internet browsers provide a simple setting that allows you to accept or decline cookies. However, please note that certain features or services on our website may not function properly without cookies enabled.

We will endeavour to take all reasonable steps to ensure that any personal information we hold about you is kept secure, accurate, and up to date. Should you become aware at any time that the information we hold about you is incorrect, you are encouraged to contact us so that it can be promptly amended.

Furthermore, all employees and contractors who provide services related to our information systems are required to respect the confidentiality of any personal information held by us. We maintain internal processes and safeguards to reduce the risk of unauthorised access, use, or disclosure.

Our website may provide links to external websites, including those operated by third parties. These linked sites are not under our control, and we cannot accept responsibility for the privacy practices, content, or conduct of any third-party websites.

Before submitting any personal information on an external website, we strongly recommend that you carefully review the website’s terms and conditions and its privacy policy to understand how your information will be handled.

If we become aware of any ongoing concerns or issues with our website, we take these matters seriously and will work diligently to address them.

If you have any questions regarding our Privacy Policy, or if you wish to raise a problem or complaint related to the handling of your personal information, please contact us using the details below. We will endeavour to respond promptly and resolve your concerns.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site. http://www.privacy.gov.au/